Support Policy

Support Policy

Last updated: 2 November 2026

সংক্ষেপে: অর্ডার, ডেলিভারি, রিটার্ন বা ওয়ারেন্টি নিয়ে যেকোনো সাহায্যের জন্য আমাদের হটলাইনে (+880 1401-118520) ফোন করুন, অথবা Facebook পেজে মেসেজ দিন। মেসেজ পাঠানোর সময় আপনার অর্ডার নম্বর দিন। রিটার্ন শুধু তখনই হবে যখন পণ্যটি ডেলিভারির সময়ের মতো অব্যবহৃত অবস্থায় থাকবে। পণ্য ব্যবহার করা হলে রিটার্ন হবে না, তখন পণ্যে ওয়ারেন্টি থাকলে ওয়ারেন্টির আওতায় সার্ভিস দেওয়া হবে।

At Kaif Mart, we want every customer to get quick and helpful support. This page explains how to reach us and what to expect.

1. How to contact us

• Hotline: +880 1401-118520
• Facebook: facebook.com/kaifmart (send us a message)
• Email: kaifmartbd@gmail.com
• Office: 137/24/A, Modhubazar, Hazaribag, Dhaka-1209

2. What we can help you with

• Placing an order or choosing the right product
• Order status and delivery tracking (you can also use Track Order)
• Changing or cancelling an order before it is shipped
• Damaged, wrong or missing items
• Returns and refunds
• Warranty service for electronic products
• Account, login and payment problems

3. Response time

• Phone: answered during business hours
• Facebook and email: we aim to reply within 24 hours on working days

Please include your order number and phone number in your message so we can help you faster. For damaged or wrong items, please also send clear photos or a short video.

4. Damaged, wrong or missing items

Please check your product in front of the delivery person. If anything is wrong, tell the delivery person and contact us right away. Problems are handled according to our 7 Days Return & Refund Policy.

5. Warranty support

• Return is possible only within 7 days and only if the product is in the same condition as when it was delivered (unused, with original box and all accessories). See our Return Policy.
• If you have used the product, it cannot be returned, even within 7 days. Any problem is then handled under the product's warranty, if the product has one. The product page and warranty card show whether a warranty is included and for how long.
• Products without a warranty are not covered after use.
• For warranty service, contact us with your order number, and we will guide you to the right service centre or arrange the service.
• Warranty does not cover physical damage, water damage, burnt parts, or damage from wrong use or wrong voltage.
• Please keep the box, warranty card and invoice for warranty claims.

6. Refund support

Refund timelines depend on the payment method and are listed in our Return & Refund Policy. If your refund is late, contact our hotline with your order number.

7. Fair use

We treat every customer with respect and ask the same in return. We may stop supporting accounts that repeatedly make false claims or abuse our staff.